Dealing with technical parts of boiler issues can be very daunting with a lot of jargon and high price tags. We are here to make all that go away and ensure that you receive all important information clearly and in a straightforward way.
In this Frequently Asked Questions section, we aim to answer your most common questions about boiler installation, repair, and servicing as well as any questions you may have about cookers and gas fires. Our goal is to provide you with clear, concise information to help you understand our services and how we can assist with your heating needs.
If you cannot find the answer to your question, do not hesitate to contact us directly, where our friendly Customer Service Team will assist you with your enquiry. You can also check out our Blog section where we share most interesting topics in our articles.
Which boiler is best for me?
This is a very bespoke question that is best asked directly, due to the fact that different boilers can suit different households. Please contact us and we will be able to advise you and suggest the best solutions.
What is the difference between a traditional boiler and a combi boiler?
A traditional boiler heats water that is typically circulated throughout the heating system and/or a hot water cylinder. The direction of the water flow is controlled by your heating controller, which opens and closes motorised valves. The domestic water inside the cylinder is indirectly heated by the system water flowing through a coil inside the cylinder. On the other hand, a combi boiler does not require a cylinder; instead, water is heated on demand through a plate heat exchanger within the boiler. Both systems have their own set of pros and cons, which we can discuss with you during a site visit.
How often should my boiler be serviced?
All gas appliances, most importantly gas boilers, should be serviced at least every 12 months, or sooner if advised by the manufacturer.
What pressure should my heating system be set at?
Most system boilers are designed to work at around 1.5bar. If you find that yours is a little higher, do not worry, on every boiler there should be a pressure relief valve fitted, ensuring the system will release any extra pressure in the event of it getting too high.
What are your accepted payment methods?
We accept cash, bank transfers and card payments. Our engineers can process card payments on-site and provide you with a receipt for any payments made.
What should I do if i smell gas?
If you smell gas, please contact the Emergency Gas / National Grid number on 0800 111 999 immediately.
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