Terms & Conditions

General Information

For the purpose of these terms & conditions please find explanations opf the wording below:
1. “The Company” means Nice to Heat you operating as Star Heating Limited.
2. “The Customer” means the person or organisation for whom the Company carries out works and/or supply materials.
3. “Engineer” means the worker appointed by the Company.

Contract
All binding estimates are given to the Customer in writing and are undertaken by an authorised Engineer. The Company shall not be bound by any estimates in which manifest errors occur or which are given orally. The examples of ‘in writing’ include emails and estimate forms.

Work Acceptance

Written estimates supplied to the Customer must be accepted by email or a message, which will then be treated as a digital signature for the purposes of accepting the work and the quote provided.

The Company may refuse to undertake any work at their discretion and is not required to provide any estimates based on any grounds.

Pricing   

The Company charges a minimum 1 hour labour fee. This is regardless of the time spent at the job or work carried out. If, for any reason, the Company cannot carry out all the works during the allocated time on-site, the minimum charge (1 hour) will still apply, in addition to any extra cost of any parts and materials and any additional labour time extending past the first hour.

If any parts are required to carry out the work – which the Engineer does not have in stock – the Engineer will source them from a local merchant, and incorporate this time into the final cost of labour.

All prices include VAT.

Once the work completion date and time have been agreed by the Company and the Customer, the Company will do its best to ensure that the Engineer attends within agreed time frame and completes the job promptly. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the Engineer or for the late or non-delivery of materials. The Engineer will make sure is completed in a timely manner, but the Company accepts no liability in respect of late or non-delivery of accepted work, due to unforeseen circumstances.

All payments for the invoices are due immediately upon completion of the work.

In an instance, where a job is complete, but there is snagging of any kind, the Customer shall still pay 90% of the total invoice amount upon completion of the work. The Customer shall allow the Company fair and sufficient access in order to correct any issues, the Customer shall then pay the remaining 10% immediately upon completion.

Larger jobs and jobs that require special orders or non-returnable items may need a deposit payment ahead of time.

Only when the invoice has been paid, the company will then supply any guarantees, extended warranties or certificates, or any other documentation.

Materials

Materials to be installed by the Company but supplied by the Customer – if found to be unsuitable, not correct or faulty, and due to this not installed, are still subject to a minimum charge to cover the engineers time.

Work Estimates

The Company reserves the right to withdraw any estimates at any time. If an estimate is not accepted by the Customer within 14 days of issue, it will be assumed that the Customer has rejected it.

All estimates are based on a visual inspection by an Engineer. All of them are provided based on the assumption that no unforeseen circumstances will be encountered by the Engineer during the work – this that may change the estimated labour costs, or materials and parts costs, which may alter the final cost. In situation like this, the Customer will be informed at the earliest possible time, and they will be notified of the estimated recalculations.

Additionally, there are other instances that can change the final cost from the original estimate, such as:

• If there is an increase in the cost of materials or parts from the supplier after the provision or acceptance of the estimate.
• If the customer requests additional services beyond those initially agreed upon after the estimate has been provided or accepted.
• If errors in the estimate’s preparation are identified after it has been provided or accepted.
• If unforeseen additional tasks are necessary to complete the project, which were not identified during the initial assessment and estimation process. This includes situations such as the discovery of asbestos or the need for specialised subcontractors.
• Only written estimates are considered binding and final.

When the estimate is accepted by the Customer, it is assumed that they have the necessary permissions/ access for the Company to carry out the work. Should the Company suffer any penalties or losses due to not having the necessary permissions, the Customer will reimburse any and all of these charges.

Defects

All workmanship defects must be reported to the Company as soon as is reasonably possible and will be covered by the Company’s workmanship warranty for 12 months. This warranty only applies to any work carried out and completed by the Company that has been paid for in full. The Company shall be given a reasonable time for inspection and repair by the Customer.

Should The Customer fail to notify the Company of the above, the Company shall not be liable in respect of any defects in the works carried out.

If, after an inspection, it turns out the problem is not caused by the Company or their work, the Company may charge a reasonable fee for the inspection and any work they do, according to the usual prices.

The Workmanship Guarantee covers labour only in respect of faulty workmanship for 12 months from the date of completion, with the manufacturer’s warranty in force.

The Guarantee will become null & void if the work or appliance that is completed or supplied by the Company is:
1. Subject to misuse or negligence.
2. If someone other than the Company’s worker fixes, changes, or tampers with the item, the company shall not be responsible for any damage or if the materials the customer provides do not work out. The Company only guarantees the work provided by the Company’s Engineers that is fully paid for. The Company will not be liable for any issues coming from not undertaking recommended work.

Limitation of Liability

The Customer is responsible for protecting all furniture, fixings and fittings before the Engineer attends as well as ensuring safe and sufficient access to the area in which the work will be carried out. The Company accept no responsibility for any accidental damages caused to furniture, furnishings fixings or fittings, should an Engineer need to move them to gain access to the area in which he has been asked to work.

The Company’s liability is limited to:

• Liability for Personal injury or death resulting in the Company’s negligence when on site.
• Reasonable and fair costs to repair any damages caused to customers property, should this be as a result of the company’s negligence.
• The Company will not be liable for any damage or loss caused by pre-existing defects or weaknesses in the property. If the Company’s work directly damages the brickwork or plaster, it will be rectified. However, no responsibility will be accepted for damage to wall coverings, tiles, carpets, or any other furnishings and furniture.
• The Company will not be responsible or liable for any damage caused as a result of repairs carried out or investigative work. This includes but is not limited to, any damages caused by the removal of floor covering, tiles and tiling, internal and external walls and their respective coverings, panels, furniture, bathroom suites, ceilings and adjacent pipework.

Additional Information

The Company will not be held liable for not being able to carry out the work contracted to due to forces beyond their reasonable control.

The Company is not liable for any frozen pipes, damage caused by frozen pipes, or the removal of any blockages or further damage due to frozen pipes.

The Company shall not guarantee any works that they have advised against carrying out. Likewise, if any remedial works needed were not carried out, the Company will not guarantee the work. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the Company accepts no liability in respect of the effectiveness of such works or otherwise.

The Company is not liable for any damage, loss or subsequent repair of any existing pipework, fittings or appliances that are connected to the system to which we are attending, but the Engineer does not directly work on.

The customer shall be solely liable for any hazardous situation in respect of Gas Safe Regulations or Gas Warning Notice issued.

If any minors under the age of 18 are left in the property without the supervision of an adult, the Engineer will not be able to remain in the property and will leave at the same time as the adult.

This Website and its contents – which include Logos, graphics, photographs and other intellectual property remain the property of the Company and cannot be copied, distributed, or used in any manner other than is intended, without any prior specific permission.

These Terms & Conditions and all contracts made between the Company and the Customer are governed and construed in accordance with English law and therefore shall be subject to the exclusive jurisdiction of the English law.

This does not affect any of Your Statutory Rights.

GDPR Regulations Regarding Data Privacy

• We will ask you to provide us with your full name, address, phone number and email address when you contact us for a quotation or a work to be carried out. This is stored securely on a password-protected system.
• We will store the information about the property, including the information about your boiler, gas meter and any information the Engineer may find useful.
• We will assume that you are happy for us to store this information, if for any reason you would prefer us not to do it, please let us know at hello@nicetoheatyou.co.uk
• Whilst carrying out the work for you, on rare occasions we may need to share your information with one of our approved contractors or suppliers to enable us to deliver your services. This could also include sharing your details with certain governing bodies for some appliance and installation registration purposes.
• We assume that when we carry out work for you, you give us consent to use images of our work within your property for marketing and social media purposes. No information will be provided regarding you or your address, personal effects and photos, persons and pets.
• From time to time we contact our Customers to provide them with offers or services offers, if you do not wish to receive these, you can unsubscribe anytime within the email or by responding to the email.
• You have the rights under the new General Data Protection Regulations including the right to rectify any incorrect information we hold, transfer this information to another company, access the information or withdraw the information we hold about you.

Cancellations

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Notice of The Right to Cancel:

Where an estimate is accepted either online digitally, or by message; under the above regulations you have a right to cancel this contract during a period of 14 calendar days from the day the notice is provided to you. Any money paid during they time will be refunded to you.

If you have approved the work to begin before the end of the cooling-off cancellation period, you may be required to pay for goods or services already provided.

If you wish to cancel the contract, please do so in writing.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.

Comments and Complaints

Please direct all comments and complaints to

Jonathan Niziolomski

Nice to Heat you

19 Eastlang Road

Filongley

CV7 8ER